Tuesday, June 24, 2008

Whiners and flamers

It happens to all of us, even the greatest. There comes a thing we must do, and we do not yet know how to do it. (In actuality, it happens a lot more often than gurus admit, the thing is to hide your ignorance until you have replaced it with knowledge.)

A lot of the problems are in the form: "How do I make this bloody X work with/in/on/along that stupid Y?" or "Why doesn't Z work?"
In such cases, I use my favourite knowledgebase - Google!
And I come accross non-gurus, with similar problems, but who cannot find a solution to them, it seems. The first 20 odd pages of google results are forum posts about my topic, and with luck one of them has an answer as well - it just takes a bit of reading.
Here is where the "whiners" come in. They usually start with something like:
"Uh, hi, I have XYZ like so and so, and I tried to do W with it, but it doesn't work? Why, WTFOMFGLOL? I really think those hardware/software/misc companies {insert name here} should work harder for me, their consumer. They should already go and fix that problem I am having.
Incidentally, has anyone found a solution?"

To be admitted, there has to be at least _one_ such post, or the people with solutions won't be able to reply to it.

The next problem encountered is the "flamer response". It goes something like this:
"LOL ur such a noob, u don't know shitt, the companies wont do that and that just for u and some other jerks who dont wanna spend sum money 4 upgradez - get a job/life/girlfriend and stop wasting every1s time already sheesh u so stoopid"

The debate is joined by a few more people, some defending person #1 from the flame, others supporting the arguments made by person #2 in his/her flame.
And the debate very quickly sidetracks to something completely irrelevant, like politics.

Here are a few thoughts I had on this matter:
First. whiners:
- List your spects AS DETAILED AS YOU CAN, down to P/N, if you can find it.
- Append the lists at the END OF YOUR POST
- Write a summarized description of your problem.
This is wrong: "I have a problem," this is also wrong: "I went in to a store about a year ago and bought my first home PC... ... (...)"
This is right: "I have X and Y and they dont do Z."
- Don't complain about "someone up in the sky who should have seen this and fixed it so that it worked perfectly by the time I got to the same problem." The companies try (granted, not too hard sometimes), things get missed or unsupported or whatever, YOU ARE ALREADY LOOKING FOR A SOLUTION, SO STOP DEMANDING THAT IT SHOULD HAVE BEEN DELIVERED TO YOU ON A SILVER PLATE BEFORE YOU EVEN HAD THE PROBLEM.

And flamers:
- People dont want to throw nearly new stuff away just because it is "nearly" new, and spend a lot of money for "new" new stuff, like you do. Not everyone has rich parents.
- If you cannot help with the solution, DO NOT REPLY. All you are contributing to is PAGES UPON PAGES of useless spam for future readers with a similar problem, who will have to read through your spam and the replies to it and your counter-arguments, etc etc... - before they get to the end of posting and find no solution for the problem.
- If the problem has already been solved, do not spend more than _1_ page saying so and commenting on the mental state of the person asking. Include a link or copy the solution - that'd be infinitely more useful.
- Just because 2 out of 3 friends haven't encountered the problem, that doesn't mean it isn't widespread.


So, a bit more politeness and we may shorten the search for solutions down to 18, maybe even 16 pages of "real" spam.

Thank you already.

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